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What makes us different 2017-03-29T10:37:52+00:00

What makes us different?

In our view, integration should be the real goal and is the key to sustainable Commercial Excellence improvements.

A customer’s buying journey crosses many functions as it moves from order to cash, yet businesses are organised around functional expertise.

This is where we are different. We consider the whole customer journey.

We …..

  • immerse ourselves in your industry and your business.

  • advise and support implementation

  • quickly understand how you work and we make that work for you

  • combine analytical thinking and intuitive understanding

  • balance tools and techniques with sensitivity to people and your way of doing things

  • work with you – not for you

  • challenge your views and encourage your ownership of the change process

  • make your people shine more than ours

  • Integrate to Excellence

“Reality is made up of circles but we see in straight lines”

– Peter M Senge

In our view, integration should be the real goal and is the key to sustainable Commercial Excellence improvements.

A customer’s buying journey crosses many functions as it moves from order to cash, yet businesses are organised around functional expertise.

This is where we are different. We focus on the whole customer journey.

How we do it

The exchange of information and knowledge between functions is timely and value added is our constant focus.

We take a cross-functional view, ensuring departmental handovers and cooperation are optimised, whilst developing ‘a shared truth’, so that everybody in the organisation can be confident in the data they use to make their decisions.

We take the time to determine the drivers of your organisation’s culture and use them to propel the change.

We develop a communication strategy and content that energises and supports the required changes.

We don’t just advise, we help you implement.

We transfer our knowledge and skills, and educate people as we go. This delivers a sustainable improvement, high levels of employee engagement and teamwork.

“Alignment is the necessary condition before empowering individuals with empower the whole team. Empowering the individual when there is relatively low level of alignment worsens the chaos and makes managing the team more difficult.”

– Peter M Senge

ICETM Executive Consultation

Integrated Commercial Excellence Executive Consultation

This is a quick and convenient way for you to learn about how ICE™ can help you achieve your commercial performance goals.

Commercial Excellence is such a broad area of business activity, and these initial conversations help both parties narrow things down to the key issues.

We share our experiences and ideas relevant to the key issues, and we always learn something from these discussions.

Confidentiality is central to our approach and activities, and it is usually the case that any following discussions are covered by a two way non-disclosure agreement.

Just select a day and time that suits you using the online calendar, and we will respond within 24 hours.

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LET’S TALK

Whether you are considering a targeted improvement, or an Integrated Commercial Excellence journey, our approach is to first meet with the business leaders to understand the current strengths and ambitions, establish the appetite for change and agree the deliverables.

Contact us for a free Executive Consultation

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